Legal

Privacy Policy

Last Updated: 14 April 2025  ·  thailand-ai-innovate

1. Data Controller

The data controller for personal data processed under this policy is thailand-ai-innovate, located at 156 Rama IX Road, Huai Khwang, Bangkok 10310, Thailand. We can be reached by email at [email protected] or by telephone at +66 2 246 7184.

2. Data We Collect

Information you provide directly

When you contact us through our website form, by telephone, or by email, we may collect your name, email address, telephone number, and any description of a workplace matter you choose to share. We do not require you to provide sensitive personal information at the enquiry stage.

Information collected during mediation

Participants in our mediation programmes may provide additional personal information including details of their employment, role, and the circumstances of a workplace matter. This information is collected solely for the purpose of conducting the mediation and maintaining the written records required under the programme.

Website usage data

Our website may collect standard technical data such as IP addresses, browser type, and pages visited, either directly or through analytics tools. This data is used to understand how the website is used and to improve its functioning.

3. Legal Basis for Processing

• Consent — where you have actively provided information through a contact form or signed a mediation agreement.
• Legitimate interest — for website analytics and for following up on professional enquiries.
• Contract performance — for processing data necessary to deliver mediation programme services.
• Legal obligation — where we are required to retain records by applicable law.

4. How We Use Personal Data

• Responding to enquiries about our services
• Conducting mediation sessions and maintaining programme records
• Drafting settlement documents where this forms part of an agreed programme
• Improving our website and understanding how visitors use it
• Communicating about programme status and follow-up matters
• Complying with legal and professional obligations

We do not sell personal data to third parties. We do not use personal data collected during mediation sessions for marketing purposes.

5. Data Sharing

We share personal data only in the following circumstances:

• With other parties in a mediation, where disclosure is a necessary part of the process and has been consented to
• With professional advisors (such as legal counsel) in connection with settlement drafting
• With the Labour Court, where parties have requested court submission of a settlement agreement
• With technology providers who process data on our behalf (such as email and document storage services), under appropriate data processing agreements
• Where required by law or a court order

6. Data Retention

Enquiry data is retained for up to 12 months from the date of the last contact. Mediation programme records are retained for 7 years from the conclusion of the programme, in accordance with professional practice requirements. Website analytics data is retained for up to 26 months.

7. Data Protection Measures

We store data on servers that use encryption at rest and in transit. Access to personal data is restricted to team members who require it for their professional role. We conduct periodic internal reviews of our data handling practices. In the event of a data breach that is likely to result in risk to individuals, we will notify affected parties and the relevant supervisory authority in accordance with applicable law.

8. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. For full details of the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. Your Rights Under Thai PDPA

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights with respect to your personal data:

• Right of access — to request a copy of the personal data we hold about you
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to data portability — to receive your data in a machine-readable format
• Right to object — to object to processing based on legitimate interest
• Right to withdraw consent — at any time, where processing is based on consent
• Right to lodge a complaint — with the Office of the Personal Data Protection Committee (PDPC) of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any site you visit through a link on our pages.

11. Children's Privacy

Our services are intended for adults involved in employment relationships. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us at [email protected] so that we can delete it.

12. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website or services following an update constitutes your acceptance of the revised policy. We encourage you to check this page periodically.

13. Contact for Data Enquiries